We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You will also need the receipt or proof of purchase. To start a return, you can contact us at support@vfsdesigns.com. If your return is accepted, we will provide instructions on how and where to send your package. items sent back to us without first requesting a return will not be accepted. You can always contact us with any questions/concerns at support@vfsdesigns.com or 516-308-2223.
Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and resolve it promptly.
Exchanges
The easiest and most seamless way to initiate an exchange is by notifying us via email and we will respond with instructions on the following steps. To start a return or exchange, you can contact us at support@vfsdesigns.com.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please note it can take some time for your bank or credit card company to process and post the refund to your account.
